Terms of Service

2.1 Our Services Include:

• AI Lead Generation: Intelligent popup creation and lead qualification
• Lead Intelligence: Advanced lead scoring and behavioral analysis
• Integration Tools: Easy integration with websites and third-party platforms
• Analytics Dashboard: Comprehensive reporting and insights
• Customer Support: Technical assistance and guidance

3.1 Eligibility Requirements:

• You must be at least 18 years old
• You must have legal authority to enter into this agreement
• You must provide accurate and complete information
• You must not be prohibited from using our services under applicable law

3.2 Account Responsibilities:

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Ensure all account information is accurate and up-to-date
• Be responsible for all activities under your account

4.1 Billing Terms:

• Payment Processing: Handled by secure third-party processors (Stripe, PayPal)
• Billing Cycle: Monthly or annual, as selected
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: 30-day advance notice for any price increases
• Taxes: You are responsible for applicable taxes

4.2 Free Trial:

• Duration: 14-day free trial for new users
• No Credit Card: Required only when upgrading to paid plans
• Limitations: Trial accounts have usage restrictions
• Conversion: Trials convert to Free plan unless upgraded

5.1 You May NOT:

• Illegal Activities: Use services for any illegal purposes
• Spam or Harassment: Send unsolicited communications or harass users
• Data Mining: Scrape or extract data without authorization
• System Interference: Disrupt or interfere with our systems
• Malicious Code: Transmit viruses, malware, or harmful code
• Impersonation: Impersonate others or provide false information
• Reverse Engineering: Attempt to reverse engineer our software

5.2 Content Standards:

• All content must comply with applicable laws and regulations
• Content must not infringe on intellectual property rights
• No adult content, violence, or discriminatory material
• Respect privacy and data protection requirements

6.1 Your Data:

• Ownership: You retain ownership of your data
• Usage Rights: You grant us rights to process data to provide services
• Privacy: We protect your data according to our Privacy Policy
• Data Portability: You can export your data at any time

6.2 Lead Data:

• Lead data collected through our platform belongs to you
• You are responsible for compliance with privacy laws (GDPR, CCPA, etc.)
• You must have consent to collect and process lead information
• We provide tools to help you maintain compliance

7.1 Our Rights:

• Platform Ownership: We own all rights to the LeadCommerce.AI platform
• Trademarks: LeadCommerce.AI and our logos are our trademarks
• Software License: We grant you a limited, non-exclusive license to use our services
• AI Technology: Our proprietary AI algorithms and models are protected

7.2 Your Rights:

• You retain ownership of your content and data
• You grant us necessary rights to provide our services
• You can terminate the license by closing your account

8.1 Service Level:

• Uptime Target: 99.9% availability (excluding maintenance)
• Maintenance: Scheduled maintenance will be announced
• Support Hours: Business hours (Monday-Friday, 9 AM - 6 PM PST)
• Response Time: 24-48 hours for support inquiries

8.2 Support Channels:

• Email Support: support@leadcommerce.ai
• Help Center: Online documentation and tutorials
• Priority Support: Available for Growth and Enterprise plans
• Phone Support: Available for Enterprise plans

9.1 Cancellation:

• Any Time: You can cancel your subscription at any time
• Immediate Effect: Cancellation takes effect at the end of the billing period
• Data Access: You retain access to your data for 30 days after cancellation
• Reactivation: Accounts can be reactivated within 90 days

9.2 Refund Policy:

• 30-Day Money-Back Guarantee: Full refund within 30 days of first payment
• Pro-rated Refunds: Available in certain circumstances at our discretion
• Processing Time: Refunds processed within 5-10 business days
• Payment Method: Refunds issued to original payment method

10.1 Service Disclaimers:

• Services provided "as is" without warranties of any kind
• We do not guarantee specific results or lead conversion rates
• AI-generated content and insights are provided for informational purposes
• You are responsible for verifying accuracy of all data and insights

10.2 Liability Limitations:

• Maximum Liability: Limited to the amount paid in the 12 months preceding the claim
• Indirect Damages: We are not liable for indirect, incidental, or consequential damages
• Business Losses: Not liable for lost profits, revenue, or business opportunities
• Data Loss: Limited liability for data loss (regular backups recommended)

12.1 Termination by You:

• Cancel your subscription at any time through your account settings
• Download your data before termination
• Final billing cycle will be completed

12.2 Termination by Us:

We may terminate or suspend your account if you:

• Violate these Terms or our policies
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems

14.1 Governing Law:

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Dispute Resolution:

• Informal Resolution: Contact us first to resolve disputes informally
• Binding Arbitration: Disputes resolved through binding arbitration
• Class Action Waiver: No class action lawsuits permitted
• Jurisdiction: Delaware courts have exclusive jurisdiction

15.1 Entire Agreement:

These Terms, together with our Privacy Policy, constitute the entire agreement between us.

15.2 Severability:

If any provision is found unenforceable, the remainder of the Terms remains in effect.

15.3 Assignment:

We may assign these Terms in connection with a merger, acquisition, or sale. You may not assign your rights without our consent.