Refund Policy
Last Updated: October 23, 2025
•Effective Date: October 23, 2025
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30-Day Money-Back Guarantee
We're confident you'll love LeadCommerce.AI. If you're not completely satisfied within 30 days, we'll refund your money - no questions asked!
At LeadCommerce.AI, we stand behind our product and want you to be completely satisfied with your purchase. This Refund Policy outlines our commitment to customer satisfaction and explains how refunds are processed.
1. Our Refund Guarantee
What's Covered
- 30-Day Window: Full refund if requested within 30 days
- No Questions Asked: Simple process
- All Paid Plans: Growth & Enterprise subscriptions
- First-Time Customers: New customers only
1.1 Refund Eligibility
- Time Limit: Request must be made within 30 calendar days of initial payment
- First Purchase Only: Applies to your first paid subscription with us
- Account in Good Standing: No violations of our Terms of Service
- Reasonable Usage: Normal usage patterns (not excessive API calls or system abuse)
2. What's NOT Refundable
Exclusions
- Free Plans: No refunds for free accounts
- Renewal Payments: Second month onwards
- Partial Months: No partial refunds for unused time
- Third-Party Services: Integrations or add-ons
- Custom Development: Custom work is non-refundable
3. How to Request a Refund
Requesting a refund is simple and straightforward. Follow these steps:
Contact Our Support Team
Email us at refunds@leadcommerce.ai or use the contact form in your dashboard. Include your account email and reason for the refund request (optional).
Account Verification
We'll verify your account details and confirm that your request falls within our 30-day guarantee period.
Refund Processing
Once approved, we'll process your refund within 1-2 business days. The refund will be issued to your original payment method.
Account Access
Your account will be downgraded to our Free plan, and you'll retain access to your data for 30 days to export if needed.
4. Refund Processing Timeline
Immediate (0-24 hours)
Your refund request is reviewed and approved by our team.
1-2 Business Days
Refund is processed and sent to your payment processor (Stripe/PayPal).
3-10 Business Days
Refund appears in your bank account or credit card statement (depends on your bank).
4.1 Processing Time by Payment Method
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-10 business days
- Digital Wallets: 1-3 business days
5. Partial Refunds and Special Cases
5.1 Pro-Rated Refunds
In exceptional circumstances, we may offer pro-rated refunds at our discretion:
- Service Outages: Extended downtime affecting your business
- Billing Errors: Incorrect charges or technical billing issues
- Account Suspension: If we suspend your account due to our error
- Feature Removal: If we remove a core feature you rely on
5.2 Enterprise Accounts
Enterprise accounts with custom agreements may have different refund terms as specified in their contract.
6. Chargebacks and Disputes
Before initiating a chargeback with your bank or credit card company, please contact us directly. We're committed to resolving any issues and often can provide faster resolution than the chargeback process.
6.1 Chargeback Policy
- Contact First: Always contact us before filing a chargeback
- Account Suspension: Chargebacks may result in account suspension
- Resolution Cooperation: We'll work with you and your bank to resolve disputes
- Documentation: We maintain detailed records of all transactions
7. Subscription Modifications
7.1 Downgrades
- No Refunds: Downgrades don't qualify for refunds
- Immediate Effect: New plan takes effect at next billing cycle
- Feature Access: You retain current plan features until next billing date
7.2 Upgrades
- Pro-Rated Billing: You're charged the difference immediately
- Instant Access: New features available immediately
- Billing Cycle: Maintains your original billing date
8. Data Retention After Refund
When you receive a refund, your account is downgraded but not deleted:
8.1 What Happens to Your Data
- 30-Day Access: Your data remains accessible for 30 days
- Export Options: Download your leads and analytics data
- Account Reactivation: Can upgrade again at any time
- Data Deletion: After 90 days, data may be permanently deleted
9. Customer Satisfaction Alternatives
Before requesting a refund, consider these alternatives:
9.1 Support and Training
- Free Setup Assistance: Our team can help optimize your account
- Training Resources: Comprehensive tutorials and best practices
- Strategy Consultation: Help developing effective lead generation strategies
- Technical Support: Resolve any technical issues you're experiencing
9.2 Plan Adjustments
- Downgrade Option: Switch to a lower-cost plan
- Pause Subscription: Temporarily suspend your account (Enterprise only)
- Custom Solutions: Tailored pricing for unique needs
10. International Customers
10.1 Currency and Exchange Rates
- Original Currency: Refunds processed in the original payment currency
- Exchange Rate Fluctuations: May affect final amount received
- Bank Fees: Your bank may charge foreign transaction fees
- Processing Time: International refunds may take longer
10.2 Regional Regulations
- EU Rights: Additional consumer rights under EU law
- Australian Consumer Law: Enhanced protections for Australian customers
- Canadian Regulations: Compliance with Canadian consumer protection
- Local Laws: Applicable local consumer protection laws honored
11. Refund Policy Updates
We may update this Refund Policy from time to time. When we do:
- Email Notification: We'll notify all customers of material changes
- Website Updates: Latest version always available on our website
- Grandfathering: Existing customers retain current terms for active subscriptions
- Effective Date: Changes effective 30 days after notification
12. Contact Information for Refunds
Need to request a refund or have questions about our policy? We're here to help!
Refund Support
Email: refunds@leadcommerce.ai
Response Time: Within 24 hours
Phone: +1 (302) 645-7400
Live Chat: Available in your dashboard
General Support
Email: support@leadcommerce.ai
Help Center: help.leadcommerce.ai
Video Tutorials: youtube.com/leadcommerce
Documentation: docs.leadcommerce.ai
Business Information
Company: Lead commerce ai LLC
Address: 16192 Coastal Highway, Lewes, DE 19958
Registration: Delaware Limited Liability Company #10334290
EIN: 32-0829309
We Value Your Satisfaction
Our goal is your success. If you're not happy with LeadCommerce.AI, we want to make it right. Contact us before requesting a refund - we might be able to solve your concerns and help you achieve your lead generation goals!